Frequently asked Questions

Everything you need to know before your visit

The Experience

The BBC Earth Experience is a ground-breaking new attraction offering visitors the chance to experience the extraordinary diversity of our seven unique continents, on the most epic scale featuring bespoke narration from David Attenborough. BBC Earth Experience will showcase footage, including extended scenes to fully immerse the visitor, and music from the BBC Studios Natural History Unit television series Seven Worlds, One Planet, projected on multiple multi-angle screens using the very latest digital screen technology. This new attraction offers a truly transformative audio visual experience that will allow audiences of every age to feel like they’ve stepped into the natural world.

No. Don’t worry if you haven’t watched this BBC television series before your visit.  This experience has been designed for those that love the series and similar natural history programmes, as well as those that love immersive experiences.  We hope existing and new fans will enjoy the experience.

In the main area, visitors can take a majestic 360-degree audio visual journey into all seven continents in just over one hour.  The main screens will feature highlights and extended scenes from the Seven Worlds, One planet BBC television series, bringing the environments to life. From fireflies putting on a spectacular light show in North America, to snub nosed monkeys huddling together to stay warm in Asia, and hungry hamsters fighting to keep their food in Europe, visitors will get to experience our seven continents in all their glory, like never before.   You can also explore and discover our other smaller zones which include diving into a Water World, marvelling at the sweeping landscapes on the Vista mezzanine stage, and testing your bravery to get up close to creepy crawlies in our Micro Life zone (all on screens!).

The experience will include:

  • Dark spaces, loud noises and bright light emitted from screens
  • Footage from the BBC television series Seven Worlds, One Planet – including animals hunting, fighting and mating
  • Creepy crawlies on screen – including spiders and insects

The experience lasts for approximately 70 minutes but you are welcome to stay longer and continue to explore. 

Yes, the experience takes place inside.


Visitors are welcome to wear face masks during the experience. Hand sanitiser is available at the entrance and our team regularly clean all areas of the building throughout the day. The capacity in the venue will be managed and all visitors will be encouraged to keep distance whilst in the experience.

Visitors experiencing symptoms associated with COVID-19, or who have recently been in contact with a person experiencing symptoms, are asked to postpone their visit and to contact [email protected] to reschedule their ticket, subject to availability.

To mitigate the risks associated with COVID-19, we reserve the right to implement health and safety restrictions, warnings or guidance at any time and communicate these to visitors on the event website and in person at the experience. 


Check your spam folder to see if the email has been accidentally marked as spam. If you are still experiencing issues please contact [email protected] and a member of our team will be able to assist you. 

Tickets can either be booked online or at the venue. 


BBC Earth Experience is open to visitors of all ages. All visitors wishing to enter the experience must have a ticket. Tickets for children under 3 are free. 

Check your spam folder to see if the email has been accidentally marked as spam. If you are still experiencing issues please contact [email protected] and a member of our team will be able to assist you. 

All orders are final at the time of booking and tickets are non-refundable. Please ensure you check all information provided is accurate before completing your booking. If you require additional assistance, please email [email protected].

Concessions are available for students, 65+ and family groups. Child tickets are available for ages 3-15, tickets are free for children under 3. 

For a full list of dates and available tickets, please see our Ticketing page.

Please note if you purchase a discounted ticket, proof of ID will be requested on arrival at the venue.

The maximum number of tickets you can book for a timeslot is 9 tickets. Group bookings of 10+ should be directed to See Tickets via [email protected] or call 0800 086 2714.

Subject to availability, we do have tickets to purchase at the venue. We accept Visa and Mastercard with chip and pin payment only (contactless payments by card together with Apple Pay and Google Pay are not currently accepted). Please note that we are unable to accept cash.

For group bookings of 10 persons or more, please contact [email protected] or visit our schools and group page.

After booking you will receive a confirmation email and your e-tickets via our ticketing partner Ticketmaster. When arriving at the venue, please have your e-ticket ready to be scanned by our ushers. Please help us in our efforts to be sustainable and do not bring a printed copy.


Entry to the experience is timed. Please ensure you arrive during the timeslot stated on your ticket.

Please note that we can not guarantee entry to the event if you arrive after the time designated on your ticket.        

There will be no food or drink available to purchase at the BBC Earth Experience. However there will be vendors outside the venue and there are a selection of cafes and restaurants within the vicinity. There is a drinking water station available to refill water bottles. No food and drink are allowed within the experience.

We would be delighted to offer you the opportunity to purchase tickets at our venue, provided they are still available. Currently, we accept payments through Visa and Mastercard using chip and pin transactions exclusively. Unfortunately, we are unable to accommodate contactless card payments, Apple Pay, Google Pay, or cash transactions. 

Our merchandise store accepts cash and card payments including contactless and chip and pin.            

Filming and flash photography is prohibited during the experience in order to preserve the immersive environment for everyone. 

  • Alcohol
  • Animals/pets (service animals permitted)
  • Audio recording devices
  • Canes (mobility canes are permitted)
  • Drugs and drug paraphernalia
  • Flammables
  • Food
  • Lasers
  • Professional cameras or video recording equipment
  • Promotional items (including flyers, samples, giveaways)
  • Sharp objects such as knives or scissors
  • Selfie sticks/tripods
  • Torches
  • Weapons of any kind (including replicas)

Smoking and vaping is not permitted in the venue.

The narration of the experience is in English. To ensure we preserve the immersive experience, we do not offer audio guides, however we’re working on creating digital transcripts for the experience in a range of different languages. Please check back soon. 


Please see our Sustainability Page for full details about the steps we are taking to make the venue and event environmentally friendly.


If you are interested in becoming a partner or sponsoring the event, please contact [email protected].

Please direct all media enquiries to [email protected]

No, printing of tickets is not required. We're committed to sustainability, and aim to minimise paper usage.

Through venue sponsorship, Daikin seeks to educate audiences on the benefits of low carbon heating and cooling solutions and demonstrate its commitment to lowering the carbon footprint of UK homes and buildings. The experience will take place in a new purpose built demountable venue. The Daikin Centre is equipped with the latest heating, ventilation and air conditioning system to offer fresh air and climate control in a highly energy efficient way.  Daikin is dedicated to delivering the highest level of comfort and refined air quality inside the building. Daikin’s unique climate control systems have been purpose-engineered to meet the demands of modern buildings while also minimising their carbon footprint. A combination of performance developments and technologies means that Daikin’s climate control systems minimise both direct and indirect environmental impact whilst delivering healthy indoor air for us all.


The event is a free-roaming experience and you can expect to be exploring for around 1 hour. There is limited seating inside the venue. If you require a seat, please speak to one of our stewards on arrival.

There is an accessible toilet to the left of the BBC Earth Experience Box Office and within the experience itself

There is no strobe lighting however there is a short period with flashing lights and screen images' during the show. 

We run relaxed performances once a month. Please see our ticketing page for booking and available time slots and check our access page for more information on this. 


Please speak to one of our ushers at the venue who will be happy to help you.

To ensure the best possible experience, please contact [email protected] before booking to speak to one of our team about any access requirements you have. If you’d prefer to speak over the phone, please include a telephone number with your enquiry and we will give you a call back.

Within the experience, there is a lift to access upper floors. Please note, the lift dimensions are w900 x d1400 x h2000mm. The lift is unable to accommodate mobility scooters


Please see our Schools and Groups page for details about the workshops and tours we offer.

In keeping with our environmental responsibility, we've chosen not to print activity booklets for schools. We provide these resources digitally, and schools are free to print them internally if desired.

We request all schools arrive at least 5 minutes prior to their scheduled entry time. If you expect a delay, kindly inform us as soon as possible at [email protected].

We strive to make the BBC Earth Experience accessible and inclusive for all. For any specific requirements or assistance, please contact us via [email protected]

If you need to add more staff members to your booking, please contact us via [email protected]

To reserve a classroom, kindly make a booking through SEE Tickets when purchasing your tickets. For further assistance, our education team can be reached at 0800 852 7244.

We request all schools to be on site at least 5 minutes prior to their scheduled entry time. If you expect a delay, kindly inform us as soon as possible at [email protected].

If you've reserved a classroom, you're welcome to have your lunch there. Alternatively, if the weather permits, outdoor seating is also available.

Classroom bookers are permitted to store their belongings in the booked space. For others, we provide designated roll cages to safely store your items