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Access

BBC EARTH EXPERIENCE IS COMMITTED TO PROVIDING A FRIENDLY, ACCESSIBLE ENVRIONMENT FOR ALL OUR VISITORS. ON THIS PAGE YOU CAN FIND OUT ABOUT ACCESSIBLE FACILITIES AND WHAT TO EXPECT AT THE EVENT.

To ensure the best possible experience, please contact [email protected] before booking to speak to one of our team about any access requirements you have.

A downloadable version of all our Access Information is available here.

Download ACCESS INFORMATION

ACCESS FORM


UPDATE: 26.01.2024

Lift: Out of service

We regret to inform our guests that the lift is currently out of service and will remain so until January 31st, 2024. We apologise for any inconvenience this may cause.

Although the lift is not operational, we welcome guests using wheelchairs. Please be assured that you can fully enjoy the experience, even without access to the Vista Stage.

Should you have any queries or concerns, feel free to reach out to us at [email protected]


Booking your ticket

Personal assistance tickets for visitors are bookable at no additional fee. These can be booked online along with your tickets via our booking page, on Universe. 

On the Universe website, look for the accessible icon  to complete your booking.

Full details on the booking process can be found here.

If you have any access requirements relating to the experience or venue that you’d like to discuss, please contact [email protected] after booking.


TRAVEL

The nearest station with step-free access is Earl's Court, which is 0.6 km from the venue. Guidance from Hammersmith and Fulham council about parking for Blue Badge holders can be found here. Please note there is no parking available at the venue except for pre-booked coaches.

A downloadable version of our arrival guides with directions to the venue are available here.

Download now
 


ON ARRIVAL

There is step-free, ramped access to the venue. Our entrance area including Information Point, accessible toilet facilities, lockers, entrance to the experience and gift shop are located on the ground level and all have step-free access. Within the experience, there is a lift to access upper floors. 

The event will be a free-roaming experience and you can expect to be exploring for around 1 hour. Please note there is limited seating inside the venue. If you require a seat, please speak to one of our stewards who will be able to assist you.
 


FACILITIES


We welcome wheelchair and mobility scooter users at the experience. We have lifts available for those who would like to use them but they are not suitable for mobility scooters


An audio enhancement system is available within the experience.


Audio Description Guides are currently unavailable at the experience. 


Assistance dogs are welcome at the
BBC Earth Experience.


Digital Transcripts are currently unavailable at the experience. 

 

 


There is a chill out space available at the venue. Please let one of our stewards know on arrival if you would like to use the room during your visit.


RELAXED PERFORMANCES 

We run relaxed performances once a month. 

Our final relaxed performances will be taking place on the following date:

  • Tuesday 30 January (14:00 and 14:30)

Relaxed Performances are specially adapted to be accessible to a wide range of audiences and are ideal for anyone who would benefit from a more relaxed environment. 

Each performance will have: 

  • Relaxed Front of House etiquette, visitors are welcome to come and go as they please
  • Softened lighting for better navigation
  • Lowered sound levels 
  • Ear defenders available
  • Friendly members of staff to answer your questions
  • Dedicated quiet space

SENSORY BACKPACKS

We have five sensory backpacks available at the venue. Please speak to our stewards at the Information Point who will sign one out for your use.
Please remember to hand back the backpack at the end of your visit. 

Each backpack includes:

  • An illustrated map of the BBC Earth Experience
  • Ear defenders
  • PECS communication fan
  • Tactile toys