BBC EARTH EXPERIENCE IS COMMITTED TO PROVIDING A FRIENDLY, ACCESSIBLE ENVRIONMENT FOR ALL OUR VISITORS. ON THIS PAGE YOU CAN FIND OUT ABOUT ACCESSIBLE FACILITIES AND WHAT TO EXPECT AT THE EVENT.
To ensure the best possible experience, please contact [email protected] before booking to speak to one of our team about any access requirements you have.
A downloadable version of all our Access Information is available here.
Booking your ticket
Personal assistance tickets for visitors are bookable at no additional fee. These can be booked online along with your tickets via our ticketing partner Ticketmaster.
On the Ticketmaster website, look for the accessible icon to complete your booking. Verification for personal assistance tickets will be requested by Ticketmaster within 72 hours of purchase.
Full details on the booking process can be found here.
If you have any access requirements relating to the experience or venue that you’d like to discuss, please contact [email protected] after booking.
The nearest station with step-free access is Earl's Court, which is 0.6 km from the venue. Guidance from Hammersmith and Fulham council about parking for Blue Badge holders can be found here. Please note there is no parking available at the venue except for pre-booked coaches.
A downloadable version of our arrival guides with directions to the venue are available here.
There is step-free, ramped access to the venue. Our entrance area including Information Point, accessible toilet facilities, lockers, entrance to the experience and gift shop are located on the ground level and all have step-free access. Within the experience, there is a lift to access upper floors.
The event will be a free-roaming experience and you can expect to be exploring for around 1 hour. Please note there is limited seating inside the venue. If you require a seat, please speak to one of our stewards who will be able to assist you.