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FAQs

Frequently asked Questions

Everything you need to know before your visit


The Experience

The BBC Earth Experience is a ground-breaking new attraction offering visitors the chance to experience the extraordinary diversity of our seven unique continents, on the most epic scale featuring bespoke narration from David Attenborough. BBC Earth Experience will showcase footage, including extended scenes to fully immerse the visitor, and music from the BBC Studios Natural History Unit television series Seven Worlds, One Planet, projected on multiple multi-angle screens using the very latest digital screen technology. This new attraction offers a truly transformative audio visual experience that will allow audiences of every age to feel like they’ve stepped into the natural world.

No. Don’t worry if you haven’t watched this BBC television series before your visit. This experience has been designed for those that love the series and similar natural history programmes, as well as those that love immersive experiences. We hope existing and new fans will enjoy the experience.

In the main area, visitors can take a majestic 360-degree audio visual journey into all seven continents in just under one hour.  The main screens will feature highlights and extended scenes from the Seven Worlds, One planet BBC television series, bringing the environments to life. From fireflies putting on a spectacular light show in North America, to snub nosed monkeys huddling together to stay warm in Asia, and hungry hamsters fighting to keep their food in Europe, visitors will get to experience our seven continents in all their glory, like never before.   You can also explore and discover our other smaller zones which include diving into a Water World, marvelling at the sweeping landscapes on the Vista mezzanine stage, and testing your bravery to get up close to creepy crawlies in our Micro Life zone (all on screens!).

The experience will include:

  • Dark spaces, loud noises and bright light emitted from screens
  • Footage from the BBC television series Seven Worlds, One Planet – including animals hunting, fighting and mating
  • Creepy crawlies on screen – including spiders and insects

The experience lasts for approximately 70 minutes but you are welcome to stay longer and continue to explore the seven continents.

Yes, the BBC Earth Experience takes place inside a fully bespoke venue, created specifically for the experience.

COVID-19

Visitors are welcome to wear face masks during the experience. Hand sanitiser is available at the entrance and our team regularly clean all areas of the building throughout the day. The capacity in the venue will be managed and all visitors will be encouraged to keep distance whilst in the experience.

Visitors experiencing symptoms associated with COVID-19, or who have recently been in contact with a person experiencing symptoms, are asked to postpone their visit and to contact [email protected] to reschedule their ticket, subject to availability.

To mitigate the risks associated with COVID-19, we reserve the right to implement health and safety restrictions, warnings or guidance at any time and communicate these to visitors on the event website and in person at the experience. 

Ticketing

If you purchase tickets at the Box Office, we require all users to enter their email address to ensure that tickets and receipts can be sent directly to them. This helps in providing a seamless experience and ensures that you have a record of your transaction.

Yes, we offer gift cards for the BBC Earth Experience. To purchase a gift card, simply follow this link: Purchase BBC Earth Experience Gift Cards.

Yes, we offer gift cards for the BBC Earth Experience. To purchase a gift card, simply follow this link: Purchase BBC Earth Experience Gift Cards.

Check your spam folder to see if the email has been accidentally marked as spam. If you are still experiencing issues please contact [email protected] and a member of our team will be able to assist you. 

You can either pre-purchase tickets online before your visit or buy them at the Box Office when you arrive at the venue. If you're considering buying tickets at the door, we advise checking availability in advance to avoid any inconvenience. You can do so by clicking the link below.

BOOK NOW

BBC Earth Experience is open to visitors of all ages. All visitors wishing to enter the experience must have a ticket. Tickets for children under 3 are free.

To locate your tickets, we kindly request that you log in to your Universe account. Once logged in, you should be able to access your tickets through your order history or in the "My Tickets" section.

All orders are final at the time of booking and tickets are non-refundable. Please ensure you check all information provided is accurate before completing your booking. If you require additional assistance, please email [email protected].

Seniors (65+) and Blue Light/ NHS Workers

Concessions are available for seniors (65+)and Blue Light/ NHS workers can be found as ticket types on our ticketing page. 

Students

Student concessions are available on this link.

Other

We also have concessions for graduates, healthcare workers, first responders, charity workers, military, disability, low income, and parents on this link.

The maximum number of tickets you can book for a timeslot is 9 tickets. Group bookings of 10+ should be directed to See Tickets via [email protected] or call 0800 086 2714.

Tickets can be purchased from our venue Box Office, subject to availability. We accept Visa and Mastercard with chip and pin and contactless payments, this includes both Apple Pay and Google Pay. Please note that we are unable to accept cash.

For group bookings of 10 persons or more, you can make a booking online via the BBC Earth Experience groups booking page or visit our schools and group page.

After booking you will receive a confirmation email and your e-tickets via our ticketing partner Universe. If you have purchased group and school tickets the confirmation email will be delivered by SEE tickets. 

When arriving at the venue, please have your e-ticket ready to be scanned by our stewards. Please help us in our efforts to be sustainable and do not bring a printed copy.

Practicalities

The BBC Earth Experience welcomes guests of all ages. However, please note that any visitors holding child tickets must be accompanied by an adult for the duration of their visit.

Entry to the experience is timed. Please ensure you arrive during the timeslot stated on your ticket.

Please note that we can not guarantee entry to the event if you arrive after the time designated on your ticket.        

There will be no food or drink available to purchase at the BBC Earth Experience. However there will be vendors outside the venue and there are a selection of cafes and restaurants within the vicinity. There is a drinking water station available to refill water bottles. No food and drink are allowed within the experience.

We accept Visa and Mastercard with chip and pin and contactless payments, this includes both Apple Pay and Google Pay. Please note that we are unable to accept cash.

Our merchandise store accepts cash and card payments including contactless and chip and pin.      

 

You are welcome to take photos or record the experience on personal, handheld devices. We ask that no flash photography is used and to be mindful of other guests exploring the experience.

  • Alcohol
  • Animals/pets (service animals permitted)
  • Audio recording devices
  • Canes (mobility canes are permitted)
  • Drugs and drug paraphernalia
  • Flammables
  • Food
  • Lasers
  • Professional cameras or video recording equipment
  • Promotional items (including flyers, samples, giveaways)
  • Sharp objects such as knives or scissors
  • Selfie sticks/tripods
  • Torches
  • Weapons of any kind (including replicas)

Smoking and vaping is not permitted in the venue.

The narration of the experience is in English. To ensure we preserve the immersive experience, we do not offer audio guides, however digital transcripts to accompany the experience are available from the Information Point. Please note you will need a mobile data enabled device to access these.

We can provide transcripts in the following languages:

  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Mandarin
  • Korean

Sustainability

Please see our Sustainability Page for full details about the steps we are taking to make the venue and event environmentally friendly.

Miscellaneous

We are happy to confirm that pushchairs are indeed permitted at our venue. For the safety and comfort of all our guests, we kindly ask that you keep the pushchair with you at all times throughout the experience. Alternatively, we also have a dedicated buggy park if you wish to safely store your buggy whilst you explore the experience.

Unfortunately, we do not permit pushchairs inside the experience. However, we do offer a dedicated buggy park where you can securely store your buggy while you enjoy the experience.

If you are interested in becoming a partner or sponsoring the event, please contact [email protected].

Please direct all media enquiries to [email protected]

Printing tickets is not required. To support our sustainability efforts, please use your mobile device to display tickets instead of printing them. If you need to print, ensure the QR code is clear.

Through venue sponsorship, Daikin seeks to educate audiences on the benefits of low carbon heating and cooling solutions and demonstrate its commitment to lowering the carbon footprint of UK homes and buildings. The experience will take place in a new purpose built demountable venue. The Daikin Centre is equipped with the latest heating, ventilation and air conditioning system to offer fresh air and climate control in a highly energy efficient way.  Daikin is dedicated to delivering the highest level of comfort and refined air quality inside the building. Daikin’s unique climate control systems have been purpose-engineered to meet the demands of modern buildings while also minimising their carbon footprint. A combination of performance developments and technologies means that Daikin’s climate control systems minimise both direct and indirect environmental impact whilst delivering healthy indoor air for us all.

Access

We welcome guests in wheelchairs at our experience and have made provisions to ensure that all areas of the attraction are accessible.

Our entrance area, including the Information Point, accessible toilet facilities, lockers, entrance to the experience, and gift shop, are all located on the ground level and have step-free access. For visitors requiring access to upper floors, we have a lift available. Please note that the lift doors are 90cm wide and 200cm high, the depth of the lift is 140cm, and it can hold a weight of up to 400kg.

We are happy to confirm that we do have two wheelchairs available at the venue. If you wish to reserve a wheelchair, please contact [email protected] so we can make the necessary arrangements for you.

Assistance dogs and their handlers are welcome at the BBC Earth Experience. If you plan to attend the experience with a guide dog, please contact [email protected] in advance so that we can notify our on-site team and make necessary arrangements to ensure your comfort and safety during your visit.

Please visit our accessibility page to learn more.

The event is a free-roaming experience and you can expect to be exploring for around 70 minutes. There is limited seating inside the venue. If you require a seat, please speak to one of our stewards on arrival.

We are happy to confirm that we have two accessible toilets available for our audience. One of these toilets is an accessible toilet, and the other is a Changing Places toilet. Our Changing Places toilet is equipped with a hoist, bed, and privacy screen, providing additional support for those with more complex needs.


For more information on the Changing Places toilet and the type of facilities it offers, please refer to the following link: https://www.changing-places.org/

Yes, the show does include strobe lighting effects. Additionally, there is a short period with flashing lights and screen images during the performance.

We run relaxed performances once a month. Please see our ticketing page for booking and available time slots and check our access page for more information on this. 

 

Please speak to one of our stewards at the venue who will be happy to help you.

To ensure the best possible experience, please contact [email protected] before booking to speak to one of our team about any access requirements you have. If you’d prefer to speak over the phone, please include a telephone number with your enquiry and we will give you a call back.

Within the experience, there is a lift to access upper floors. Please note, the lift dimensions are w900 x d1400 x h2000mm. The lift is unable to accommodate mobility scooters

Schools

Please see our Schools and Groups page for details about the workshops and tours we offer.

In keeping with our environmental responsibility, we've chosen not to print activity booklets for schools. We provide these resources digitally, and schools are free to print them internally if desired.

We request all schools arrive at least 5 minutes prior to their scheduled entry time. If you expect a delay, kindly inform us as soon as possible at [email protected].

We strive to make the BBC Earth Experience accessible and inclusive for all. For any specific requirements or assistance, please reach out to our Guest Experience team at [email protected]

To reserve a classroom, kindly make a booking through SEE Tickets when purchasing your tickets. For further assistance, our education team can be reached at 0800 852 7244.

We request all schools to be on site at least 5 minutes prior to their scheduled entry time. If you expect a delay, kindly inform us as soon as possible at [email protected].

If you've reserved a classroom, you're welcome to have your lunch there. Alternatively, if the weather permits, outdoor seating is also available.

Classroom bookers are permitted to store their belongings in the booked space. For others, we provide designated roll cages to safely store your items